Terms & Conditions

If you have booked an appointment online but wish to cancel, please try and give 24+ hours notice. If you are unable to give this much notice, you will not receive a full refund/exchange.

I completely understand that sometimes things come up that are more important than your appointment. However once you have booked an appointment, you have then taken that slot off the market for anyone else to use. As a self-employed worker I need to protect myself from repeated short notice cancellations, because if you cancel too short notice I will be unable to fill the slot back up. If you give me enough notice – you will not be charged, see below.

  • More than 24 hours notice – no charge
  • 12-24 hours notice – 50% charge.
  • Less than 12 hours notice – no refund.